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Status updates

Reduced Identitiy Verification Service Dataset

November 30, 2020, 09:00 GMT +02:00

We are experiencing an issue sourcing the extended dataset on our Identitiy Verification Service. We are however still able to validate ID Numbers and return the basic dataset.

Ended on November 30, 2020, 09:42

Slow responses

November 17, 2020, 22:40 GMT +02:00

We are experiencing some slow responses on some of our API serivces due to a re-running of a major database index in order to improve overall performance.

Ended on November 17, 2020, 23:00

Identitiy Verification Service

October 14, 2020, 12:27 GMT +02:00

We are experiencing latency issues with DHA on our Identitiy Verification Service. The service is returning a limited dataset as we are not receiving the full data set from our source.

Ended on October 15, 2020, 12:00

General Service Updates

October 12, 2020, 16:15 GMT +02:00

We will be deploying our updated Biometric Verification Service (BVS) this evening (20:00), as well as adding some minor backend enhancements to both our Identity Verification Service (IVS) and Transaction Card Authentication (TCA). These changes should however be seamless to all customers, hence no downtime is expected. Regarding IVS specifically, all requests will now be returned with a “requestreceipt" in the header, which is a unique reference issued for each request / response made to the service and can be used for troubleshooting.

Ended on October 12, 2020, 21:30

Facial Verification Maintenance

October 8, 2020, 18:30 GMT +02:00

We will be deploying some updates to our facial verification service to address a minor issue found impacting the verified status being returned when performing liveness verificaitons.

Ended on October 8, 2020, 21:30

That's all folks!

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